How soon is the booking made and how do I know it is confirmed?
As soon as you have made successful payment the booking is immidiately confirmed by email, simply show this email and booking reference number on arrival.
A receipt of your payment from PayPal will also be sent to this email address.
If you do not receive these emails please check your spam or trash folder.
How can I pay?
You can pay by and major Debit or Credit Cards and Paypal on our website.
We only accept CASH on site (or you can pay using your smartphone on arrival & book online)
Corporate or School bookings please send an email to [email protected]
with your group request and we can invoice you directly.
Do you accept corporate or school bookings?
Yes, and we offer fantastic deals for organised schools and charties - please email [email protected]
for any school/group enquiries.
Is the website payment secure, and how are payments processed?
Our website uses industry standard Secure Socket Layer (SSL) 128 bit encryption, to ensure your card details are processed securely.
All payments are processed by PayPal, through their secure servers.
No card details are stored on our website, or sent via unsecure methods such as email or unencrypted data connections.
Do you have a returns or cancellation policy?
Yes. You can cancel or change numbers on your online booking by emailing [email protected]
up to 48 hours before your booked time slot please quote your name on the booking- Paypal Reciept ID and reason for cancelling. If you wish to cancel your booking or change numbers on the day of your session we will not offer any refunds YOU MUST LET US KNOW WITH 48 HOURS TO GET A REFUND.
If by mistake you book the Xplorer Course for young children under 1.35m as long as you let us know 48 hours before your booking we will give you a full refund. If you only discover you have booked the incorrect course on the day of your session then we will try and move smaller children onto the Adventurer Course (if spaces are available)and if there are adults booked on we will move you to a later slot so you can redeem your session. Please note no refunds will be given for people who go onto the course and then have to be brought down because they are scared, please look into our courses before you book so you know what you are booking onto, this is a high ropes course and it does involve carrying out activities at high levels within the tree canopy.
Click to view Jungle Parc UK Ltd full Terms and Conditions of Booking
Any other questions?
If you have any more questions just give drop us a message on our contact page and we aim to reply within as quickly as possible.