The following comprise the standard terms and conditions of booking a ticket(s) for Jungle Parc UK Ltd. In proceeding with the booking it shall be deemed that the Party booker and each and every guest has accepted them.
1. THE PRICE
The price payable for a ticket(s) shall be as set out in the booking confirmation
2. BOOKING CONFIRMATION
a. The party booker understands that these activities can be physically demanding and participants could sustain minor injuries e.g. grazes
b. The booking is confirmed once the company has received payment and you, the party booker, has received written confirmation from Jungle Parc, this includes email and website confirmation.
c. The party booker must bring the written confirmation with them on the day of the event.
Please see below the height restrictions for the different courses:
a. ADVENTURER COURSE MIN HEIGHT 1.05M (LEVEL 1 & 2) MIN HEIGHT 1.20M (LEVEL 3)
b. X-PLORER COURSE MIN HEIGHT 1.35M
3. ALLOCATED TIME SLOTS
Once you have a confirmed booking, you will have an allocated time slot. It is crucial that you turn up 15 mins prior to your allocated time. A missed time slot will be treated as a cancelled booking and no refund will be given. Whilst every effort will be made to accommodate you at a later time, this may not always be possible.
4. CANCELLATION POLICY / CHANGE OF BOOKING
a. You shall be entitled to cancel or change your booking subject to Jungle Parc receiving your request for cancellation/change at least 48 hours before the booked start time. Any requests for cancellation/change must be made by emailing [email protected]
It can take up to 28 days for a refund to be processed. You shall not be entitled for a cancellation under 48 hours, however within 24 hours if you let us know of number changes (up to 3 people) we may be able to offer you a credit note to use within 2 weeks of date. (please note any further alterations to your booking will not be allowed and no refund shall be given if you cancel your second allocated time /date slot).
b. Jungle Parc shall be entitled to cancel your booking at any time. In the event that Jungle Parc decides to cancel your booking it shall use its reasonable endeavors to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
c. In the event that it proves necessary to close the Activities for reasons beyond the control of Jungle Parc (i.e. extreme weather conditions) and you have started or are about to start the activity you will be offered another date or time to play on Jungle Parc
5. PAYMENT TERMS
For groups, total amount for the final payment is required on reciept of Invoice or on the day of the activity if you do not have an account with Jungle Parc.